Privacy Policy 99mb – Malaysia Player Data Protection

1 Information We Collect

To deliver the best service and ensure the safety of all platform users, 99mb collects several categories of personal information. Every piece of information collected has a clear and legitimate purpose.

We also collect information indirectly through the use of cookies and similar tracking technologies when you browse our platform. This information is used in aggregate and is not personally identified for analytics and user experience improvement purposes.

2 How We Use Your Information

Every piece of data we collect is used for a specific and legitimate purpose. Below is a full breakdown of how 99mb uses player personal information:

• Account Management: To create and manage your player account, including ensuring your account is secure and accessible at all times.
• Transaction Processing: To process all deposits and withdrawals accurately and promptly. Your financial information is used solely for this purpose.
• Identity Verification: To conduct the necessary KYC checks to ensure platform security and compliance with relevant regulations.
• Fraud Prevention: To detect and prevent any fraudulent activity, money laundering, or platform abuse by monitoring for unusual activity patterns.
• Customer Support: To provide efficient assistance when you contact our support team, as we need to verify your identity before discussing account details.
• Marketing Communications: To send you relevant promotional information, bonuses, and exclusive offers — subject to the communication preferences you set in your account.
• Product Improvement: To analyse usage patterns in aggregate in order to improve platform features, introduce new games, and enhance the overall user experience.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including the retention of transaction records as required by law.

99mb will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.

3 Data Sharing with Third Parties

99mb takes a highly cautious approach to sharing player data. We do not sell or rent your data to anyone. However, there are limited situations where we may need to share certain information:

• Payment Service Provider: To process deposits and withdrawals, the required payment information is shared with our registered payment gateways. All such providers are bound by strict confidentiality agreements.
• Identity Verification Service: KYC information may be shared with approved third-party identity verification service providers solely for the purpose of verifying player identity.
• Competent Authority: 99mb will disclose information to law enforcement authorities when required by a court order, warrant, or applicable legal obligation.
• Analytics Provider: Anonymised usage data may be shared with analytics services to help us understand overall platform usage patterns.

4 Data Security Measures

Protecting your personal data is a responsibility we take extremely seriously. 99mb continually invests in the latest security infrastructure to ensure your data remains safe at all times.

• End-to-End Encryption: All communications between your device and our servers are protected by TLS 1.3 protocol with 256-bit encryption — the highest industry standard currently available.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA for all accounts. This additional security layer ensures that only you can access your account, even if your password is compromised.
• Real-time Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week, to detect any unauthorised access attempts or suspicious activity in real time.
• Regular Penetration Testing: 99mb conducts regular penetration testing by independent security experts to identify and address any potential vulnerabilities.
• Internal Access Controls: Only staff who require access to specific data to perform their duties are granted authorisation. All access is logged and regularly audited.
• Secure Data Backup: Player data is automatically backed up to a separate secure location to ensure rapid recovery in the event of any technical incident.

In the event of any data breach that may affect your personal information, 99mb is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements.

5 Use of Cookies and Tracking Technologies

Like most online platforms, 99mb uses cookies and similar technologies to enhance the user experience and ensure the platform functions smoothly.

• Essential Cookies: Required for basic platform operations such as login sessions and language preferences. These cookies cannot be disabled as they are critical to core website functionality.
• Performance Cookies: To gather information about how players use the platform — the most frequently visited pages, time spent on each page, and so on. This information helps us improve the platform's design and content.
• Functionality Cookies: Saves your personal preferences such as display settings, favourite game selections and preferred language so you don't have to reset them every time you log in.
• Analytics Cookies: Used to understand overall platform usage patterns in aggregate. This data is not linked to the personal identity of any individual player.

6 Player Rights Regarding Personal Data

As a 99mb player, you have several important rights regarding your personal data guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, please contact our support team at [email protected]. We will respond within the timeframe required by law.

7 Data Retention Period

99mb retains players' personal data only for as long as necessary for the stated purposes or as required by law. Once the retention period ends, data will be securely deleted or anonymised.

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to handle any queries or disputes that may arise.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian financial and taxation laws.
• KYC Documents: Retained for the duration of the active account period plus 5 years after account closure, in line with anti-money laundering compliance requirements.
• Communication Logs: Communication history with the support team is retained for 3 years for reference and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 12 months for security and fraud detection purposes.

8 Child Protection and Underage Player Safety

99mb is an adult entertainment platform open exclusively to individuals aged 18 and above. We take this responsibility very seriously and have strict procedures in place to prevent underage access.

• Mandatory Age Verification: All new players are required to complete an age verification process upon registration. Accounts will not be fully activated until this verification is complete.
• No Collection of Children's Data: 99mb does not knowingly collect any personal data from individuals under the age of 18. Should we discover that such data has been collected, it will be deleted immediately.
• Immediate Account Closure: If it is established that an account holder is underage, the account will be closed immediately and all balances frozen pending completion of the relevant legal process.
• Parental Control Tools: We encourage parents to use parental control tools on devices shared with children to prevent unintended access to the 99mb platform.

9 Changes to This Privacy Policy

99mb reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to players through the following methods:

• Email notifications will be sent to all registered players at least 14 days before any changes take effect.
• A prominent notice will be displayed on the 99mb platform homepage and login page.
• Update the "Updated" date at the top of this document.

Continued use of the 99mb platform following notification of any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns or wish to exercise your personal data rights, our privacy team is always ready to assist. You may reach us through the following channels:

We are committed to addressing every privacy-related enquiry seriously and within the promised timeframe. Player satisfaction and security are 99mb's top priorities.